Technical Support

SSO Error is a Single Sign Error that occurs between Genius and Buzz. To fix this issue please clear your cache and cookies by following the steps below. Remember that CMASAS recommends using either Firefox or Chrome as your browser.

Mozilla Firefox

1. Click on “History” in the menu bar or under the Firefox button in the top right corner of the window (if the menu bar is hidden).
2. Choose Clear Recent History
3. In the “Time range to clear” drop-down menu, select “Everything”
4. Check all the boxes under the “Details” field.
5. Click “Clear now” button.
6. Close the browser, reopen it, and return to www.cmasas.org

Google Chrome

1. Click on the “Customize and control Google Chrome” button on the top right corner of the window (square button with three horizontal lines)
2. Select “History” from the menu
3. Click the “Clear browsing data…” button
4. Choose “the beginning of time” in the dropdown next to “obliterate the following items from:”
5. Check off all the boxes in the history list then click the “Clear browsing data” button
6. Close the browser, reopen it, and return to www.cmasas.org