JOB DESCRIPTION: Systems Support Specialist
JOB SUMMARY:
The System Support Specialist reports to the Director of Technology and helps to combine interfaces and workflows to enhance the user experience for customers, as well as employees using internal systems. This role has a wide knowledge base of the different symptoms of a dysfunctional network and all their possible causes. Because they interact closely with people using computer networks, successful Systems Specialists are also excellent teachers who can explain concepts and instruct a customer who is unfamiliar with industry terms through the troubleshooting process. They are focused, patient and calm even during frustrating situations. They identify the software, data, and support needs of the company. The position works toward making our product more user-friendly and intuitive to attract and retain customers.